Patient Service Representative – Medical

Job Responsibilities

• Handles telephone routing to appropriate person including making patient appointments per appropriate guidelines set forth by Provider/Clinic manager, answering inquiries relating to services and fees, simple insurance inquiries and screen emergencies.
• Responsible for keeping reception area neat and clean.
• Responsible for keeping filing system necessary for proper organization of work.
• Dismisses the patient and makes arrangements for return appointments and departs patients in system.
• Requests payment of deductibles, co-insurances, and non-participating third party payor at time of service for current visit and outstanding bills.
• Responsible for exiting the patient in a courteous and pleasant manner and assist them with any questions or problems they have prior to leaving the clinic.
• Processes miscellaneous forms that require medical information for patients (i.e., disability, claims, MVA, etc.) per P.P and copies medical records.
• Assures that all necessary forms are current in patient registration. (Consent, HIPAA, Portal, Household Income, Sliding Fee).
• Responsible for updating patient demographics, insurance, and updating care team.
• Responsible for maintaining organizing, scanning medical records from outside facilities and providers.
• Daily balances cash received to cash drawer, closes cash drawer.
• Accurately creates episodes per procedure for work comp and MVA and other special accounts (i.e., prisoners/disabilities).
• Attends patients on schedule in a timely fashion.
• Enters or responds to EAR task appropriately and timely.
• Other duties as assigned.
• Participates in QI activities as needed. Including promoting Patient Portal and assisting with Patient Summaries.